Returns

Returns

Unsatisfactory Purchase – You have 15 calendar days to return your purchase. To do so, please contact our Customer Service at www.ochowear.com to learn how to proceed with the return.

Note: Never send the corresponding item to return to Ocho without first contacting our Customer Service.

Collection costs will be borne by the customer (the amount of collection costs borne by the customer for returns of unsatisfactory product purchases will be the same as the initial delivery fees for the purchase).

Return Conditions:
1. Items with no signs of use.
2.Return with all its components, accessories, instruction manuals and original packaging.
3.Return Period: Up to the 15th consecutive day, starting from the day on which the delivery is made. Return Exceptions
1. Nutrition and sports supplements.
2. Structures made to order or personalized items.
This right of return is recognized in addition to the legally established rights for consumers and users under current legislation, in the event of a lack of compliance with the contract.

Defective Product – You should contact our Customer Service line at www.ochowear.com to resolve the problem as quickly as possible.
Returns for damage to goods during transport. The deadline to file a claim for damage to goods will be 24 hours from the date of delivery if the damage is not visible externally at the time of delivery.