Return policy

Object

The purpose of this document is to establish the General Conditions of Use and the General Conditions of Sale of the website www.ochowear.com and all its subdomains. The domain www.ochowear.com is owned by OCHOWEAR SLU, trading as OCHO WEAR, with registered office at PASEO VIRGEN DE LA FUENSANTA 4 BAJO, 30163 – COBATILLAS (Murcia), CIF: B06841647.

OCHO WEAR reserves the right to modify the General Conditions of Use and the General Conditions of Sale to adapt them to current legislation applicable at any given time, new case law, and standard market practices.

Both navigation through the domain pages www.ochowear.com and its subdomains, as well as the purchase of any product, constitute acceptance of the General Conditions of Use and the General Conditions of Sale described on that page. Sales are only applicable to the Peninsula and the Balearic Islands.

Terms of use of www.ochowear.com

The purpose of this document is to establish the General Conditions of Use and the General Conditions of Sale for the website www.ochowear.com and all its subdomains. The domain www.ochowear.com is owned by Eduardo Ruiz, with the trade name OCHO WEAR and registered office at PASEO VIRGEN DE LA FUENSANTA 4 BAJO, 30163 – COBATILLAS (Murcia), CIF: B06841647.

Modification rights

Ocho wear reserves the right to unilaterally modify, at any time and without prior notice, the presentation and content of the Website, its services, the general terms of use, and the right to modify or cancel the amount of any order due to a publication or platform error. These modifications will be intended to improve the Website, while simultaneously enhancing the services offered to the user. For the foregoing, Ocho wear strongly requests that you review and verify the general terms of use each time you access the Website. Failure to do so is your own responsibility, and this implies that you nevertheless tacitly accept their content.

Ownership and copyright

All content and information presented on www.ochowear.com and its subdomains is the property of Ocho wear. Therefore, the use of designs, logos, text, images, and videos is subject to prior authorization from Eduardo Ruiz.

Product and price information

Product Information

Ocho wear pays great attention to providing information regarding the essential characteristics of its products through technical descriptions from its partners and manufacturers, as well as photographs illustrating the products. All of this is done within the limits of technology and in compliance with the highest market standards.

Pricing Information

The sales prices indicated on www.ochowear.com and its subdomains are shown in euros. VAT is included in these prices, but shipping costs are not included. Shipping costs are the User's responsibility and will be added to the total price of the selected products. You will be informed of these costs before confirming your order and completing the purchase process. Ocho reserves the right to modify its prices at any time.

The prices and offers presented on www.ochowear.com are only valid for orders placed through www.ochowear.com, and may not be the same as those offered on other ochowear stores or platforms in Spain.

Purchasing process

Record

To place an order, you must log in to www.ochowear.com and register as a user by completing the electronic form and following the instructions at each step. After registering, you can proceed with the purchase of your product(s).

Product availability

Please note that orders will be shipped within the limits of available stock. By accessing www.ochowear.com, you can check the current availability of each of the products we offer in our online store, distinguishing between:

Available: Item with stock available within the timeframes defined in point 7 (Order Processing and Delivery)
Available upon request.
Not available.
Pre-release: You can place your order online to have your reservation sent to the address indicated on the day of the release.

Payment methods

Ocho wear offers several options for paying for your purchase at www.ochowear.com:

Payment by credit card: At www.ochowear.com you can use the following credit cards:
– VISA
– MasterCard

Once you've validated all the information about your purchase (items, shipping methods, delivery and billing addresses), a new page will appear for you to choose which payment method you wish to use and enter your details.
If you pay by credit card, your card will be charged deferred (except for Maestro cards), that is, at the time of shipping. This way, only items actually shipped will be charged.
Payments cannot be made with cards issued outside of Spain.

Ocho wear reserves the right to decline any credit card transaction. In this case, we will refund the cash to the original card. In these cases, and if the customer is interested in continuing with the purchase, we will request a bank transfer.

Bank transfer: You can pay for your purchase by bank transfer by selecting this payment method. The transfer must be made to the following account:

Beneficiary: Ocho wear
Account number (ing direct): ES63 1465 0100 96 1714239784

When making the transfer, you must indicate the following fields: Order number – First and last name of the person registered on the site and making the purchase.
Once your order has been placed, you have a maximum of 4 days from the date of confirmation to arrange a bank transfer. After this period, if payment has not been received, we will cancel the purchase.

The purchase is not considered complete until there is proof of the transfer.

Shipping Costs

Delivery costs depend on the product category or the type of delivery chosen. Products are delivered directly to the home or delivery address indicated by the customer, under the conditions set out below, through the Tourline Express courier agency.
Delivery costs consist of a base value per order or delivery.
If your order consists of products in different classes, the total value of the delivery costs will be the highest value of these classes.
Please read the detailed explanation:

Base cost

The base cost represents a fixed value per item class. The rate applied to each of the defined product classes is:

Class 1 – Products of normal size and weight (up to 5kg)
Class 2 – Products of large dimensions and weight (+ 5kg)
The base cost represents a fixed value per item class.

Rates and Taxes.

The sales prices indicated on www.ochowear.com are shown in euros, including VAT, but do not include delivery costs. Shipping costs are the User's responsibility and will be added to the total price of the selected products. You will be informed of these costs before confirming your order and completing the purchase process.

Order status:

Pending authorization – The purchase is still waiting to be registered in our database. Open – The purchase is already registered in our database and is waiting to be processed by our Logistics Center.
Picking – The purchase is now registered and identified in our database, and the order preparation process has begun.
Invoiced – The purchase is now registered and identified in our database. It has been prepared, invoiced, and shipped to the address indicated as the delivery destination.

Processing and Delivery of the order.

Shipping is only done to destinations in mainland Spain. Sales of products from www.ochowear.com are not available to the Balearic and Canary Islands.
The estimated delivery time is 48-72 hours from the day after order payment confirmation. (Excluding Saturdays, Sundays, and holidays)
Express shipping is also available, with delivery within 24 hours, starting the day after order payment is confirmed. (Excluding Saturdays, Sundays, and holidays)

Products are delivered in secure packaging. If external damage is detected on the product packaging, the customer must detail this fact on the receipt signed by the carrier and immediately contact our Customer Service line at www.ochowear.com or by calling 679.25.18.86. A delivery receipt without any damage indicates a product with perfect packaging. Likewise, if damage is detected on the product after opening the package and the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line at www.ochowear.com.
If you are not at the indicated address at the time of delivery, a delivery notice will be left with a phone number so you can contact us to arrange a new delivery attempt. If the customer has not agreed on a new delivery date within 3 business days of the first delivery attempt, your order will be returned to our warehouse.

Order tracking

If you'd like to track your shipment, you can access the www.ochowear.com website and contact our customer service department.

Warranty

Ocho wear represents and warrants that it may sell products from its Web Portal www.ochowear.com
Ocho wear represents and warrants that its Internet platforms are technically prepared for the sale of products and services.

The warranty period is two years from the date of delivery of the product. This does not cover defects caused by negligence, impacts, misuse or improper handling, improper installation not carried out by authorized technical services, where applicable, or materials that are worn due to use.

Ocho wear reserves the right to request an official Ocho wear technical service to verify the origin of the problem. If the defect is due to a cause beyond its control, the repair will be chargeable. In cases that justify the warranty, the option will be repair, replacement of the item, a discount, or a refund, under the legally established terms.

Returns

Unsatisfactory Purchase – You have 15 calendar days to return your purchase. To do so, please contact our Customer Service at www.ochowear.com to learn how to proceed with the return.

Note: Never send the corresponding item to return to Ocho without first contacting our Customer Service.

Collection costs will be borne by the customer (the amount of collection costs borne by the customer for returns of unsatisfactory product purchases will be the same as the initial delivery fees for the purchase).

Return Conditions:
1. Items with no signs of use.
2.Return with all its components, accessories, instruction manuals and original packaging.
3.Return Period: Up to the 15th consecutive day, starting from the day on which the delivery is made. Return Exceptions
1. Nutrition and sports supplements.
2. Structures made to order or personalized items.
This right of return is recognized in addition to the legally established rights for consumers and users under current legislation, in the event of a lack of compliance with the contract.

Defective Product – You should contact our Customer Service line at www.ochowear.com to resolve the problem as quickly as possible.
Returns for damage to goods during transport. The deadline to file a claim for damage to goods will be 24 hours from the date of delivery if the damage is not visible externally at the time of delivery.

Customer Service: Help, Suggestions, and Complaints

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to info@ochowear.com .

Use of cookies

Ocho wear uses cookies or similar files in any type of use of the portal. However, the cookies used are only associated with anonymous users and their devices, and do not provide references that allow the user's personal data to be deduced. Their purpose is to simplify your use of www.ochowear.com and its subdomains and provide a better user experience. Furthermore, in relation to the above, Ocho wear informs you that most browsers allow users to delete cookies from their computer's hard drive, block them, or receive a message before saving one.

Sports supplements

This merchant agrees not to allow any transaction that is illegal, or that is considered by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.

In addition, the following activities are also explicitly prohibited: Selling prescription drugs illegally.